Terms & Conditions

Terms and Conditions

Welcome to 221b Baker Street, an online shopping portal provided by CJS Foods and Hospitality Pvt. Ltd.. The terms and conditions contained herein along with the Privacy Policy an Agreement regulating our relationship with regard to the use of www.onlinebakerstreet.com by you. You are advised to read this Agreement carefully. If you are not agreeable to any terms and conditions, you should not use this shopping portal. You can use www.onlinebakerstreet.com Shopping Services if you are agreeable to all the terms and conditions of this Agreement in their entirety. If you accept this agreement, it will be a legally binding agreement between you and CJS Foods and Hospitality Pvt. Ltd..(for shopping on www.onlinebakerstreet.com).


“Agreement” means the terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced time to time.

www.onlinebakerstreet.com or the “Site” means the online shopping portal owned and operated by CJS Foods and Hospitality Pvt. Ltd.., which provides a plat to the shoppers to buy the products listed on site.

“Vendor”/”Seller”/”Affiliate” shall mean the person or any legal entity who offers for sale, sells the products or services on www.onlinebakerstreet.com .

“Customer” / “Buyer” shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for and or purchases any products offered for sale on the site.

“User”/ “You” means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this Site.


You represent and warrant that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.

Term of Agreement/Service:

This Agreement shall continue to be in full force and effect for so long as you are using the site. The site provides the online shopping platform wherein the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the [Close] button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations. Either you or 221b Baker Street may terminate the agreement at any time, with or without cause. However, 221b Baker Street reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice.

Modification of Terms and Conditions :

221b Baker Street may at any time modify the terms and conditions contained on the Site without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. You should regularly review the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site. However, if you continue to use the site you agree to accept and abide by the modified Terms and Conditions.

Registration Details :

To use the Site you will have to register with 221b Baker Street. As a part of registration process you agree to provide 221b Baker Street, your current, complete, and accurate registration information (the “Registration Details”) and to maintain and to update this information as required to keep it current, complete and accurate.

If you provide any information that is untrue, inaccurate, not current or incomplete or if 221b Baker Street has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 221b Baker Street has a right to indefinitely suspend or terminate your membership and refuse to provide you with access to its Site.

You shall be responsible for maintaining the confidentiality of your password, which you will not be under any obligation to reveal to any representative or agent of 221b Baker Street.

You agree and grant 221b Baker Street a right to use your individual Registration Details for sending advertisements and other offers.

You shall notify bakerstreetnoida@gmail.com of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password.

Online Shopping Platform : 

You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

221b Baker Street accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

The address at which delivery of the product ordered by you are to be made should be correct and proper in all respects.

After the receipt of payment the Buyer, 221b Baker Street shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer.

Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.

Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”.


Credit card details:

You agree, understand and confirm that the credit card details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to 221b Baker Street.

221b Baker Street Discount Coupon:

Discount coupon can be redeemed or availed only on www.onlinebakerstreet.com

Discount coupon cannot be redeemed for purchasing a Gift Voucher or an e-Voucher and CAKES.

Only one coupon is applicable for an order and it cannot be clubbed with other offers.

Discount is available only on the product price and it is not applicable for shipping/delivery charges.

For availing the discount a customer has to purchase goods worth Rs. 190/- or more in a single transaction and make a valid payment for it.

221b Baker Street reserves the exclusive right to contact the participants of this offer for future promotions / schemes by email / letter/ telephones and the participating consumers agree to receive these calls/communications.

221b Baker Street reserves the right to modify, withdraw, alter, extend or discontinue the scheme during or after the validity of the scheme.

Other general terms mentioned on this page are applicable.

221b Baker Street Gift Vouchers:

There 2 types of Gift Vouchers – Virtual (herein after referred to as “e-Vouchers”) and Physical (herein after referred to as “Gift Vouchers”).The “e-Vouchers” can be redeemed only on www.onlinebakerstreet.com and cannot be redeemed in any of the 221b Baker Street Cake Shops. Similarly, the “Gift Vouchers” can be redeemed only in any of the 221b Baker Street Cake Shops and but not on www.onlinebakerstreet.com. A location where a Gift Voucher or an e-Voucher can be redeemed is referred to in these Terms and Conditions as a “Franchisee or Site” respectively.

An e-Voucher and a Gift Voucher are prepaid payment devices that come with a PRODUCT EXCHANGE. They are not credit Vouchers, charge Vouchers or debit Vouchers.

Gift Vouchers (both e-Vouchers as well as Gift Vouchers) cannot be purchased by using Discount Coupon Codes.

Every e-Voucher carries a unique “e-Voucher Code” which needs to be submitted while redeeming it on www.onlinebakerstreet.com

Similarly, every Gift Voucher has to be physically submitted to 221b Baker Street Franchisee in original in order to redeem it.

To use a Gift Voucher or an e-Voucher at a Franchisee or on Site respectively, present them at the time of payment. They entitle the bearer to exchange it for only the value they carry. The bearer of a Gift Voucher has to select a product from amongst the ones available with the Franchisee or on Site at the time of exchange.

221b Baker Street is not responsible for lost, stolen, or misused Gift Voucher or an e-Voucher. Risk of loss passes to the purchaser of the a Gift Voucher or an e-Voucher and upon handing over of the a Gift Voucher or an e-Voucher to the recipient.

A Gift Voucher or an e-Voucher has an expiration date mentioned on it at the date of issue.

While there is “valid through” period, the entitlements on a Gift Voucher or an e-Voucher do not expire. You may not use a Gift Voucher or an e-Voucher after the “valid thru” period. If the a Gift Voucher or an e-Voucher remains unutilized after the “valid thru” period, contact us at the Customer Service Number (91-9899100138 / 9811748208 ) to obtain a replacement a Gift Voucher or an e-Voucher or for instructions on how to utilize the unused a Gift Voucher or an e-Voucher. We reserve the right to decline to issue a replacement a Gift Voucher or an e-Voucher.

A Gift Voucher or an e-Voucher is nonrefundable and cannot be redeemed for cash value.

221b Baker Street reserves the right to cancel an issued a Gift Voucher or an e-Voucher and/or request alternative forms of payment if a fraudulently obtained a Gift Voucher or an e-Voucher is either redeemed through the www.onlinebakerstreet.com website and/or is used to make purchases in 221b Baker Street Exclusive Cake Shops.


In case if any Franchisee refuses to honor the Gift Voucher or for any other problems if a Franchisee or the Site fails to honor a Gift Voucher or an e-Voucher, please call the Customer Service Number (91-9899100138 / 9811748208 ) to report the incident.

We may change the terms of, or add new terms to, these Terms and Conditions at any time, with or without cause, and without giving you notice. In addition, we may suspend, cancel, add, modify or delete any feature offered in connection with your Gift Voucher or an e-Voucher at our sole discretion at any time, with or without cause, and without giving you notice. The Gift Voucher or an e-Voucher is 221b Baker Street property.

A Gift Voucher or an e-Voucher and their use are subject to the 221b Baker Street Terms of Service and Privacy Policy, which are incorporated herein above. In the event of a conflict these a Gift Voucher or an e-Voucher terms and conditions shall control.

Suspension due to non-compliance with Agreement :

Notwithstanding other legal remedies that may be available to 221b Baker Street, 221b Baker Street may in its sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse to provide User with access to the Site,

If the User is in breach any of the terms and conditions of this Agreement;

If the User has provided wrong, inaccurate, incomplete or incorrect information;

If your actions may cause any harm, damage or loss to the other Users or 221b Baker Street.

Illegal and/or unauthorized use of the Site, including unauthorized framing of or linking to the Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.


User agrees to defend, indemnify and hold harmless 221b Baker Street, www.onlinebakerstreet.com , its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

This clause shall survive the expiry or termination of this Agreement.


Governing Law and Jurisdiction: 

This website is created and controlled by CJS Foods and Hospitality Pvt. Ltd.. in Ghaziabad, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of Union of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Ghaziabad, Uttar Pradesh, India, in all disputes arising out of or relating to the use of the 221b Baker Street Sites. Use of the 221b Baker Street Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold 221b Baker Street, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the 221b Baker Street Site.


Copyright :

Unless otherwise indicated, all content on this site, including text, graphics, images, and logos, is the property of 221b Baker Street or its content suppliers and is protected by International copyright laws and regulations.

In addition, 221b Baker Street owns a copyright on this site as a collective work or compilation, and in the selection, coordination, enhancement, and arrangement of the site’s content. Except as expressly provided herein, 221b Baker Street does not grant any express or implied right to you. 221b Baker Street actively and aggressively enforces its intellectual property rights to the fullest extent of the law. The contents of this site are Copyright (c) 2011 221b Baker Street , All rights reserved.

Trademarks :

221b Baker Street and other names, graphics, logos, and icons identifying 221b Baker Street or its products or services are the proprietary marks of 221b Baker Street. These trademarks may not be used in connection with any product or service that is not offered by 221b Baker Street, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits 221b Baker Street. All other trademarks not owned by 221b Baker Street that appear on this site are the property of their respective owners.


Entire Agreement :

These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitute the entire agreement between you and 221b Baker Street with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and 221b Baker Street with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.


Submissions :

221b Baker Street welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Any comments, ideas, suggestions, information, or any other content you contribute to 221b Baker Street or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for 221b Baker Street to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works , display worldwide, or act on such content, without additional approval or consideration, in any , media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this site and that use of your content by 221b Baker Street will not infringe upon or violate the rights of any third party.

General :

In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and 221b Baker Street as a result of these Terms and Conditions or your use of this site. The waiver by 221b Baker Street of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.

Important Notice to Webmasters :

Regarding the use of trademarked names in meta tags and/or hidden text, we have a no-tolerance policy. The use of trademarked names in metatag keywords is trademark infringement, and the use of trademarked terms in page text, meta tags, and/or hidden text for purposes of gaining higher rankings search engines is unfair competition.

Linking to any 221b Baker Street web page is prohibited absent express written permission 221b Baker Street. Framing the 221b Baker Street website with links, advertisements and/or other ination not originating the 221b Baker Street website is expressly prohibited.

Shipping Policy :

We CANNOT commit any accurate time for delivery. Cake deliveries will be made between 30 to 90 minutes from the given time, on the given date.

Designer Cake deliveries will be made between 11:00 AM to 7:00 PM by our delivery team.

Same Day Delivery option is available only for Noida and Ghaziabad location and order received till 1 pm will be delivered till 7 pm.

Mid-night Delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date (not yet started).

Products categorized in Premium Chocolates, Premium Assortment, Collectible Gifts, Greeting Cards and Marvel Cakes are delivered by courier. We try our best to deliver these products on the delivery day. However, in unavoidable circumstances or wrong pin code these products may reach before or after delivery date mentioned.

Products delivered by courier partner cannot be delivered on Sundays and Public Holidays. Order placed in 48 hrs (Normal Delivery) will be executed in working days only.

Order placed on Saturday after 6.00 pm will be dispatched in next working day.

Flowers are delivered separately by the vendors associated with us.

10. The delivery will NOT be redirected / redelivered to any other address in any circumstance.

11. The selected product will be delivered only in the city it is mentioned as “available” on this Site.

12. Delivery might happen through Non-221b Baker Street outlet in case of some urgency or non-availability of particular product / 221b Baker Street Outlet in vicinity of the delivery location.

13. We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order as “executed” in the following cases :

Delivery not done due to wrong address / wrong pin code in case of courier products.

Recipient not available.

Premises locked.

Wrong phone or Cell or Extension number/ not working / no reply or not connecting / reachable and delivery is not done.

Recipient refused the products.

Delivered the product at the Gate / Reception / Neighbor.

14. Please note that Cakes, Chocolates, Cookies, Flowers and other perishable products are sourced locally at the delivery location & will be hand delivered.

15. No Deliveries on prescribed holidays.

16. The images displayed on the site are indicative in nature. Actual product may vary in appearance, shape or design as per the availability.

17. We reserve the right to substitute the products with equal or higher value in case of non availability of the desired product.

18. In case of floods / Heavy Rains / National Bandh we reserve the right to reschedule the delivery for another date.

19. No change in instructions can be entertained after placing the order.

20. Orders once placed cannot be cancelled.

21. In case the product is not delivered due to any of the above reasons, the update will be available on the website and the same can be collected the delivering 221b Baker Street outlet only on the same, details of which are available with our customer support team.

22. We will not entertain any complaint for any product after 3 hours the time of delivery.

23. Proof of delivery will be provided in case of any dispute in delivery.

24. If the products are in outskirts of serviceable area it will take more than 48 hrs delivery time.

25. For traded commodities, respective brand owners will be responsible for the quality of product.

26. Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description equal or higher in value shall be delivered.

27. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at bakerstreetnoida@gmail.com

Food Processing Sanitation/Hygiene

The philosophical viewpoint of the FSSAI is that they would prefer to see industries bring their  plants into compliance voluntarily rather than to force compliance through FSSAI action.

The government rarely takes legal action against a processor without first making an inspection. The simplest examples are the finding of food products containing whole insects, very large fragments, whole rodent pellets or hairs, or in general, extraneous matter characterized by large size, indicating that the filth did not come from the raw ingredients.

Our standards

We are a FSSAI certified company. We believe in ensuring the highest degree of sanitation and hygiene. We also follow Good Manufacturing practices levied by the AIB

 Our values

We at 221b Baker Street take a moral responsibility of upholding all the Laws levied by the FSSAI. We believe in using the highest quality of raw materials and ingredients in our manufactured goods. We take pride in our processes which ensure consistency and ensure safety from hazardous mishaps.

Our Belief

We believe in good intentions in all our practices. For we believe that good intentions will always yield good products and services. If the intent is unworthy there in an inherent flaw from the start.

Good Manufacturing Practices

Guidelines under the Good Manufacturing Prac­tices (GMPs) (CFR Title 21, Parts 100-199, Sub Part 110) add a further refinement to the FSSAI Act. These federal guidelines state the legal criteria under which food can be processed and are enforced as law.

The “Good Manufacturing Practices” implement the Congres­sional Statute; the FSSAI Act. This set of guidelines outlines the types of actions that a food processor must take to manufacture food under clean conditions.

We at 221b Baker Street uphold encourage and try our best to follow the Good Manufacturing practices.

Personnel, states the wearing of insecure jewelry, including rings with stones, pendants, earrings, bobby pins, etc., by persons engaged in food processing is prohibited. This re­quirement helps protect the food from foreign material adulteration by these decorative materials. Provisions also include no eating, no tobacco use, or no drinking in production areas, as well as a prohibition against the storage of personal articles in the production areas.

Plant and Grounds, states that a food processor must take proper precautions to reduce the potential for contami­nation of end products, raw materials, or food packaging materials with microorganisms, chemicals, filth, or extraneous material. It requires that where the possibility of product adulteration exists, procedures must be developed to eliminate this potential contami­nation.

General Maintenance requires that all poison­ous and dangerous cleaning compounds, sanitizing agents, and pesticide chemicals shall be applied and stored so that food or food packaging material contamination is prevented.

Sanitary Facilities and Control, sets forth requirements on plumbing, sewage disposal, and toilet facilities that are necessary to prevent food contamination.

Equipment and Utensils, requires that food processing equipment shall be designed and constructed to pre­clude the adulteration of food with lubricants, fuel, metal frag­ments, or any other contaminants.

Production and Process Control, states that all reasonable precautions shall be taken to ensure that production procedures do not contaminate food with filth, harmful chemicals, undesirable microorganisms, or any objectionable material.

The key word throughout the GMP guidelines is prevention. The-entire food safety program must be based upon the prevention of the anticipated potential for food contamination.

Chemical, microbiological, or extraneous material testing proce­dures shall be used to identify food contamination that may have occurred and to prevent contaminated foods from being offered for sale to the consumer.


Shipping and Returns

Shipping :

CURRENTLY SHIPPING ONLY TO NOIDA and GHAZIABAD. Please allow 1 working days for your order to be dispatched. Normally orders placed before 7pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 7 pm will be shipped the next business day. 

Replacement/ Return Policy by Baker Street

In 7 days except the following:

1. Products perishable in nature

2. Gift Certificates

3. Items that have been used or opened


We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit

• or there might be a manufacturing defect

• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.